Auckland Council Contact Centre
BFG were awarded the sole supplier across four levels of Auckland Council’s contact centre based in Manukau. Our brief was to provide furniture to accommodate a large amount of staff coming and going often, and to provide items that would aid privacy as well as encourage user engagement.
A further critical requirement was to minimise down time and disruption to staff, as this is an existing contact centre undergoing refurbishment. To accommodate this, deliveries were made after hours and entire floorplans of furniture were set up within three days, from start to completion.
Architect: Creative Spaces
Project Manager: Auckland Council
Collaboration Furniture: Trestle leaners, ME2 high back sofas, Pause Seating
Seating: Ergonomic chairs – Spectrum 3, café chairs, Amelia chairs
Tables: Cafeteria tables
Workstations: Link Electric
Storage: Metal Mobiles, Tambour units
Other Furniture: Vertical planters, Autex Lattice and Frontier